Shipping policy

Shipping Policy

Effective Date: September 4, 2026

At Massha (“Massha”, “Massha India”, “we”, “us”, or “our”), we aim to process and deliver your orders as efficiently as possible.

This Shipping Policy applies to purchases made through massha.shop (“Website”).

1. Shipping Availability

We currently offer delivery within India, subject to product availability and serviceability of the delivery address.

Shipping availability may vary depending on the product, destination, courier coverage and other operational factors.

If a particular location is not serviceable, we may be unable to complete delivery to that address.

2. Order Processing

Orders are normally processed after successful confirmation of the order and payment, where applicable.

Order processing may take approximately 1–3 business days before the order is handed over to the applicable shipping or logistics partner.

Orders placed on Sundays, public holidays or during periods of unusually high order volume may require additional processing time.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

The total delivery time may therefore vary depending on:

  • Order processing time

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Remote or difficult-to-service locations

  • High-volume periods

  • Other circumstances outside our reasonable control

Any delivery timeframe displayed on the Website is an estimate and is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or otherwise communicated before the order is completed.

Shipping charges may vary depending on the product, destination, order value, shipping method and other applicable factors.

If free shipping is offered for a particular product or promotion, the applicable terms will be displayed at the time of purchase.

5. Order Tracking

Where tracking information is available, we may provide the customer with a tracking number or tracking link after the order has been dispatched.

Tracking information is provided by the applicable logistics or courier partner and may take some time to become active after dispatch.

Customers are responsible for monitoring delivery updates and ensuring that someone is available to receive the shipment where required.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Contact/mobile number

Massha is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

If an address needs to be corrected after an order has been placed, please contact us immediately at masshaindia@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

7. Failed Delivery Attempts

The courier or delivery partner may make multiple delivery attempts according to its operational procedures.

A shipment may be returned to the sender or fulfilment partner if:

  • The recipient is unavailable;

  • The address is incorrect or incomplete;

  • The customer refuses delivery;

  • The courier cannot access the delivery location;

  • The customer does not respond to delivery attempts; or

  • Delivery cannot otherwise be completed.

A failed delivery does not automatically create a right to a refund.

Any further action will depend on the circumstances and applicable law.

8. Delayed Shipments

Although we work with delivery and logistics partners to complete deliveries within the estimated timeframe, delays may occasionally occur.

Delays can result from circumstances including:

  • Severe weather

  • Natural events

  • Transportation disruptions

  • Courier operational issues

  • Public holidays

  • Festivals and peak shopping periods

  • Incorrect address information

  • Local restrictions

  • Events outside our reasonable control

A delivery delay does not automatically qualify an order for cancellation or refund.

If your order appears significantly delayed, please contact us at masshaindia@gmail.com with your order number.

9. Lost or Missing Shipments

If tracking information indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible.

We may contact or coordinate with the applicable delivery partner to investigate the shipment.

Customers may be requested to provide reasonable information necessary to investigate the matter.

Any resolution will depend on the findings of the investigation and applicable law.

10. Damaged Packages

If a package arrives visibly damaged, customers are encouraged to take photographs of the package and shipping label before opening it, where reasonably possible.

If the product inside is damaged, please contact:

masshaindia@gmail.com

as soon as possible and provide:

  • Order number

  • Photographs of the outer package

  • Shipping label

  • Product

  • Visible damage

  • Any other information reasonably requested by us

Please refer to our Return & Refund Policy for information regarding damaged or defective products.

11. Multiple Products in One Order

If an order contains multiple products, products may occasionally be shipped separately depending on availability, fulfilment arrangements, product type or logistics requirements.

You may therefore receive more than one shipment for a single order.

Separate shipments do not necessarily indicate that an item is missing from your order.

12. Third-Party Suppliers and Fulfilment

Massha operates as an online reseller and may source products from third-party suppliers and fulfilment partners.

Depending on the product and fulfilment arrangement, an order may be processed, packed or shipped by a third-party supplier or logistics/fulfilment partner on behalf of Massha.

The customer remains entitled to applicable protections under law regardless of the fulfilment arrangement.

13. Cash on Delivery

Where Cash on Delivery (“COD”) is offered for a particular order or location, the availability of COD may depend on product, destination, courier service and other operational conditions.

COD orders may be subject to additional verification before dispatch.

Massha reserves the right to cancel or decline a COD order where verification cannot be completed or where delivery service is unavailable.

14. International Shipping

Unless expressly stated otherwise on the Website, Massha currently does not offer international shipping.

Orders are intended for delivery within India.

15. Contact Us

For shipping and delivery questions, please contact us:

Massha / Massha India
Website: massha.shop
Email: masshaindia@gmail.com
Address: Massha India, N6, Delhi 6, Delhi, India

When contacting us about an order, please include your order number and the mobile number or email address used when placing the order.

Massha
Online Store / Retailer
massha.shop