Refund policy
Return & Refund Policy
Effective Date: September 4, 2026
Thank you for shopping with Massha (“Massha”, “Massha India”, “we”, “us”, or “our”).
This Return & Refund Policy applies to purchases made through massha.shop (“Website”).
1. No Returns and No Refunds
All sales made through Massha are final.
We generally do not accept returns, exchanges, cancellations after dispatch, or refund requests once an order has been placed and processed.
Customers are requested to carefully review the product description, specifications, images, size/colour information (where applicable), quantity and other product details before placing an order.
Because our products may be sourced from third-party suppliers and fulfilment partners, we are unable to offer a general return or exchange facility.
2. Products Cannot Be Returned for Change of Mind
We do not accept returns or provide refunds because of:
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Change of mind
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Ordering the wrong product
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Ordering the wrong size or colour
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No longer wanting the product
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Personal preference
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Product not matching personal expectations where the product received corresponds to the listing
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Finding the product cheaper elsewhere
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Failure to review product information before ordering
Please review all available product information before completing your purchase.
3. Damaged, Defective or Incorrect Products
Although Massha follows a no-return/no-refund policy, if you receive a product that is materially damaged, defective, or materially different from the product you ordered, please contact us as soon as reasonably possible after delivery.
Contact:
Please include:
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Your order number
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Your name and contact details
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging and shipping label, where applicable
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A short video, where reasonably necessary to demonstrate the issue
We may review the information provided and determine whether the issue qualifies for an appropriate resolution.
Any resolution is subject to verification and applicable law.
4. Incorrect Product Received
If you receive a product that is materially different from the product ordered, contact us at masshaindia@gmail.com as soon as possible.
After reviewing the order and evidence provided, we may, where appropriate:
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Arrange a replacement;
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Provide another appropriate resolution; or
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Provide a refund where required or determined appropriate.
We do not guarantee a replacement or refund in every case. Each reported issue may be reviewed individually.
5. Transit Damage
If your package appears damaged when delivered, please retain the packaging and contact us promptly with photographs of:
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The outer package
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Shipping label
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Visible damage
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The product received
This information may be required to investigate the matter with the relevant delivery or fulfilment partner.
6. Refunds
Except where a refund is required by applicable law or is otherwise approved by Massha, we do not provide refunds for completed purchases.
Where a refund is approved, the refund will generally be processed to the original payment method used for the order.
The time taken for the refunded amount to appear in your account may depend on the payment service provider, bank or other financial institution involved.
7. Orders That Cannot Be Fulfilled
If Massha is unable to fulfil an order because the product is unavailable, discontinued, incorrectly listed, or for another reason that prevents fulfilment, we may cancel the affected order and provide an appropriate refund where applicable.
If a payment has already been collected and we cancel an order for a reason attributable to our inability to fulfil it, the applicable refund will generally be processed to the original payment method.
8. Order Cancellation
Once an order has been placed, we may begin processing it immediately.
Cancellation requests are therefore not guaranteed.
If you need to request cancellation, contact us as soon as possible at:
If the order has already been processed, packed or dispatched, cancellation may no longer be possible.
9. Delivery Refusal
Customers should not refuse delivery solely because they have changed their mind or no longer want the product.
A refused or undelivered shipment does not automatically create a right to a refund.
Where an order is returned to the seller/fulfilment partner because of an incorrect address, recipient unavailability, repeated delivery failure or customer refusal, Massha may determine the appropriate resolution based on the circumstances and applicable law.
10. Products With Special Conditions
Certain products may have specific instructions, restrictions or conditions relating to their use, installation, warranty or manufacturer support.
Where applicable, those conditions will be communicated on the relevant product page or accompanying documentation.
11. Manufacturer or Brand Warranty
If a product carries a manufacturer's warranty, the warranty may be provided by the manufacturer or applicable brand rather than Massha.
Any warranty claim will be subject to the applicable manufacturer's warranty terms and conditions.
A manufacturer's warranty does not automatically create a general return or refund right.
12. Fraudulent or Abusive Claims
Massha reserves the right to investigate suspected fraudulent, abusive or dishonest refund or replacement claims.
We may request reasonable evidence before approving any claim.
We may refuse a claim where the information provided is inconsistent, insufficient, fraudulent or otherwise does not support the reported issue, subject always to applicable law.
13. Consumer Rights
This policy is intended to establish Massha's standard return and refund practices.
Nothing in this policy is intended to exclude, restrict or waive any right, remedy, guarantee or protection that cannot legally be excluded, restricted or waived under applicable law.
Where applicable law requires a return, replacement, repair, refund or other remedy, Massha will comply with the applicable legal requirement.
14. How to Contact Us
For any return, refund, damaged-product or order-related enquiry, contact:
Massha / Massha India
Website: massha.shop
Email: masshaindia@gmail.com
Address: Massha India, N6, Delhi 6, Delhi, India
Please include your order number in your email so that we can locate your order more quickly.
Massha
Online Store / Retailer
massha.shop