Privacy policy

Effective Date: September 4, 2026

At Massha (“Massha”, “Massha India”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through massha.shop (“Website”).

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using our Website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our Website, contact us, or place an order, we may collect information such as:

Information you provide directly

  • Full name

  • Billing and shipping address

  • Mobile/telephone number

  • Email address

  • Order and purchase details

  • Information you provide when contacting customer support

  • Any other information you voluntarily provide to us

Payment information

Payments may be processed through third-party payment service providers, including Cashfree or other payment providers enabled on our Website.

We generally do not directly store your complete debit card, credit card, banking, UPI or other payment credentials on our own servers. Payment information may be collected and processed by the applicable payment service provider according to its own privacy policy and security practices.

You should review the privacy policy and terms of the payment provider used during checkout.

Automatically collected information

When you visit our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring pages or websites

  • Approximate location information derived from technical data

  • Date and time of visits

  • Website interaction and usage information

This information may be collected through cookies, pixels, analytics tools and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Arrange delivery of products

  • Provide order confirmations and shipping updates

  • Communicate with you regarding your orders

  • Respond to customer service enquiries

  • Process payments through our payment service providers

  • Prevent fraud, unauthorized transactions and misuse of our Website

  • Maintain and improve our Website and services

  • Understand how visitors use our Website

  • Improve our products, services and customer experience

  • Send promotional or marketing communications where permitted by applicable law

  • Measure and improve the effectiveness of our advertising and marketing

  • Comply with applicable legal, regulatory and governmental requirements

  • Protect our rights, property and customers

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and support advertising or marketing activities.

Cookies may be used by Shopify, Massha, analytics providers, advertising platforms and other service providers integrated with our Website.

You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.

4. Shopify

Our online store is hosted and operated using Shopify.

Shopify provides the e-commerce infrastructure that enables us to display products, process orders, manage checkout and provide other online-store functionality.

Information collected through our Website may therefore be processed by Shopify and its service providers as necessary to provide these services.

Shopify has its own privacy practices and policies concerning information it processes. You can review Shopify's privacy information on its official website.

5. Payment Service Providers

We may use third-party payment service providers such as Cashfree and other payment methods made available through our checkout.

When you select a payment method, information necessary to process your payment may be shared with the relevant payment provider.

The payment provider may process information for purposes including:

  • Payment authorization

  • Payment processing

  • Transaction verification

  • Fraud prevention

  • Risk management

  • Refund or transaction-related processing where applicable

  • Compliance with applicable laws and regulations

We do not request or intentionally collect your complete payment credentials through email, social media messages or customer-support communications.

Never send your card number, CVV, UPI PIN, password or OTP to Massha through email or social media.

6. Shipping and Delivery Partners

To fulfil your order, we may share relevant information with shipping companies, logistics providers, delivery partners, suppliers, fulfilment providers or other service providers involved in delivering your order.

Information may include:

  • Customer name

  • Delivery address

  • Mobile number

  • Order information

  • Other information reasonably required for delivery

These parties may use the information only as necessary to provide their services or as otherwise permitted or required by law.

7. Advertising and Meta

We may use advertising and measurement technologies provided by third parties, including Meta and its advertising services, to advertise our products, measure advertising performance and understand interactions with our Website.

These technologies may use cookies, pixels or similar identifiers and may collect information about your interactions with our Website or advertisements.

Where applicable, this information may be used for purposes such as:

  • Measuring advertising performance

  • Understanding website conversions

  • Creating or improving advertising audiences

  • Showing more relevant advertisements

  • Preventing advertising fraud

  • Improving marketing campaigns

Third-party advertising platforms may process information according to their own privacy policies and terms.

8. Analytics

We may use analytics services to understand how visitors use our Website.

Analytics information may include pages visited, device information, browser information, approximate location, referral information and interactions with the Website.

We use this information to improve our Website, products, marketing and customer experience.

9. Marketing Communications

If you provide your contact information and where permitted by applicable law, we may use it to send information about:

  • Orders

  • Products

  • Offers

  • Promotions

  • New products

  • Other Massha updates

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us at masshaindia@gmail.com.

Please note that even if you opt out of marketing communications, we may still send necessary transactional communications relating to your orders, payments, deliveries or customer-service requests.

10. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These may include:

  • Shopify and technology service providers

  • Payment processors such as Cashfree

  • Shipping and logistics providers

  • Product suppliers and fulfilment partners where necessary to fulfil an order

  • Website hosting and technical service providers

  • Analytics providers

  • Advertising and marketing platforms

  • Customer-support and communication service providers

  • Professional advisers

  • Government authorities, regulators or law-enforcement agencies where required or permitted by law

We do not intend to sell your personal information as a standalone commercial product.

11. Product Suppliers and Reselling

Massha operates as an online reseller/retailer and may source products from third-party suppliers.

Where necessary to fulfil an order, relevant customer information may be shared with a supplier, fulfilment provider or logistics partner for purposes such as order processing, packing, shipping and delivery.

We only intend to share information reasonably necessary for the relevant business purpose.

12. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account credentials or other information under your control confidential.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, accounting and regulatory obligations

  • Enforce our agreements

  • Protect our legitimate business interests

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

14. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information, or withdrawing consent where processing is based on consent.

To make a privacy-related request, contact us using the information provided below.

We may need to verify your identity or request additional information before processing certain requests.

15. Children's Privacy

Our Website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.

We do not knowingly request or intentionally collect personal information from children for independent purchasing purposes.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

16. Third-Party Websites and Services

Our Website may contain links, payment options, advertisements, integrations or other connections to third-party websites and services.

We are not responsible for the privacy practices, content or security of third-party websites or services.

You should review the privacy policies of those third parties before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, services or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Massha / Massha India
Website: massha.shop
Email: masshaindia@gmail.com
Address: Massha India, N6, Delhi 6, Delhi, India

For privacy-related requests, please use the subject line “Privacy Request” where possible.

Massha
Online Store / Retailer / Reseller
massha.shop